Shipping Policy
At 1st Avenue, our goal is to provide trusted products and top-notch service every step of the way.
Returns
Not totally satisfied? No worries! You may exchange your items within 14 days of receiving them or request a full refund within this timeframe.
Damaged Items
If your item arrives damaged, let us know right away! Once we receive pictures from you, we’ll either replace it at no cost to you or issue a full refund.
Lost Packages
If your package didn’t arrive, don’t panic. Please contact our team via email and we’ll do our best to resolve the issue.
Shipping Timelines
The timelines provided below are based on the "made to order" nature of most of our products.
U.S. Orders:
- Processing time: 3-5 business days
- Delivery time: 7- 10 business days
International Orders:
- Processing time: 5-7 business days
- Delivery time: 14-21 business days
Thank you for trusting 1st Avenue for your gaming and gift needs. We're always here to help, so please reach out if you have questions about your order. We value your feedback, so please leave a review! 💌info@1stavenue.store